We are a customer oriented organization and will do everything possible to make our customers happy.
The problems, with solutions, reported so far are:
We try to get all orders out within 24 hours. As the files tend to be large, we send them in off hours.
If you have not received the materials you ordered in just a few days, it probably means that the e-mail address we have for you has an error in it. Order Internet forms do not contain automatic return addresses. Please e-mail us with your normal e-mail software so that it will include an automatic return address. Be sure to include the name of the package you ordered and the file format.
I do go on trips from time to time for a few days each. Some times a electronic virus attach will either delay us or destroy a few return addresses.
In any case of delay, please drop us an e-mail.
If you discover that you inadvertently ordered the wrong package or the order the right package in the wrong file format. No problem. Please e-mail us with your normal e-mail software so that it will include an automatic return address. Be sure to include the name of the package you need and the proper file format.
Please drop us an e-mail.
If your find a problem, no matter how small, with any of our products, we will be most happy to correct the problem and send you a free desk plan or short story anthology for pointing it out to us. These could be spelling errors, difficult to comprehend sentences, or drawing problems.
It will be a big help if you can put your input in this form:
Document name
Is: Give just enough information to find the problem with 'Search'.
Should be: Describe what you know it should be.
